We get lots of questions on our customer service system. This week the dominant question has to do with thinning Keys lotions in cold weather. We generally get very unique questions which is why we don’t have a FAQ page. We answer each question individually. Sometime we do get a burst of questions that are similar. In the future, as we receive similar questions we will post them here as well.
Over the last couple of weeks we have had a number of questions regarding the viscosity (thinning) of some of our lotions.
We think the question is coming up because of cold weather around the country. So, first thing, Keys does not use glycols in our products. Glycols keep a product viscosity consistent over a wide range of temperatures. Thinning can be done by raising the temperature or adding water.
Most of the question circle around how to go about thinning our lotions. Some request us to make a thinner lotion. Thinning our products in the manufacturing process lessen the quality, so we won’t do that.
There are some tricks that include heating the bottle to around 90 degrees F. Some people place the bottle near a window to catch some sunlight. Add water as you apply to thin the lotion. As the water evaporates on the skin, the lotion will be more even on the skin and deeper in the pores.
The reality is that if we made our lotions by thinning, we would lose some of the emollience.
So here are the tricks:
- Heat the lotion to nearly skin temperature which is typically 90 degrees F
- Put a drop of a lotion in the palm of your hand and add a few drops of water. Be your own judge of how much water to add.
- Apply lotions to a wet face after washing. Again, the lotion will thin and go into the pores. Allow your face to air dry.
Do not use these tricks with Solar Rx Sunscreen/Moisturizer as thinning it will reduce the efficacy on the SPF.
Keys does not use preservatives and all of our lotions are water soluble. Do not dilute the lotion in the bottle as you may expose the contents to airborne bacteria.
Hope this helps!
If you would like to purchase our lotions you can go to our store by clicking here.